Shipping policy
Shipping Policy
Last updated: 3 November 2026
THEBRNDS is a trading name of ZeroCinq LLC, 1940 Broadway, Boulder, Colorado, USA. This policy explains how and when your order will reach you.
1. Free Shipping
We offer free standard shipping on all orders delivered within the United Kingdom, with no minimum spend.
2. Shipping Times
| Stage | Timeframe | Details |
|---|---|---|
| Order Processing | 1–2 business days | Order verified, quality-checked, packed and handed to the carrier |
| Delivery | 5–7 business days | Transit time from dispatch to your door |
| Total Estimated Time | 6–8 business days | From order placement to delivery |
| Shipping Cost | FREE | On all UK orders, no minimum spend |
Business days are Monday to Friday, excluding UK bank holidays. Orders placed on weekends or holidays begin processing on the next business day. Delivery times are estimates and may be longer during peak periods (such as Black Friday or Christmas), severe weather, or carrier disruptions.
3. Order Confirmation and Tracking
- You'll receive an order confirmation email right after you place your order.
- Once your order ships, you'll receive a shipping confirmation email with your tracking number and a tracking link.
- Tracking information may take up to 24–48 hours to update after dispatch.
4. Order Changes and Cancellations
You can change or cancel your order within the first hour after purchase by emailing contact@thebrnds.com with your order number. After that, your order may already be in processing and can't be changed. You can still return it for free once it arrives under our 30-day free returns.
5. Delivery Address
Please make sure your shipping address is complete and correct at checkout. We are not responsible for delays or lost parcels caused by an incorrect address. If you spot a mistake, contact us immediately and we'll do our best to update it before dispatch.
6. Duties and Taxes
All prices for UK orders are shown in GBP and include VAT where applicable. No additional customs or import fees are charged on delivery. If a carrier ever asks you to pay a fee, please contact us before paying.
7. Delayed, Lost or Missing Parcels
If your tracking hasn't updated for several days, or your parcel hasn't arrived within 9 business days of placing your order, email contact@thebrnds.com with your order number. We'll open an investigation with the carrier and, if the parcel is confirmed lost, send a replacement or full refund.
8. Damaged Parcels
If your parcel arrives damaged, please take photos of the outer packaging and the items, and email us within 7 days of delivery. We'll arrange a replacement or refund.
9. Contact Us
THEBRNDS
1940 Broadway, Boulder, Colorado, USA
Email: contact@thebrnds.com
